If you wish to return goods to Discounted Sunglasses we must be notified by e-mail at firstname.lastname@example.org within 30 days of receipt if the product is not suitable or damaged.
Simply contact us for a return merchandise authorization number (RMA) and return the merchandise in resaleable condition in its original packaging (box or case, cloth bag, warranty card etc). Please also include either the original invoice supplied and details of whether you require a refund or exchange or a basic note with your details, order/invoice number and your requirements for exchange or refund.
Once emailed please print out and fill in our product returns form
You can download the product returns form >> here <<
You will need to return your items as per the instructions in the product returns form to the following address:
Unit 110 Lakes Innovation Centre
We recommend you send the return recorded delivery as we are not responsible for items lost in the post. The cost of returning the item is your responsibility.
Once a return is received a refund will be processed within 14 days of the item being received, typically 48 hours.
We have a right to reduce the refund to reflect any loss in value where the goods have been used or handled ‘beyond the sort of handling that might reasonably be allowed in a shop’.
This does not affect your statutory rights.